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Express Store Manager

Ventura, CA
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Job Description Summary:Overview:
The Express Store Manager will be responsible for managing all aspects of the assigned store. Will drive the financial and sales goals, manage oracle based system, product, displays, credit, customer care, store clerks, and enforcement of store policies and procedures. The Express Store Manager will manage store appearance, positive environment, quality transactions and uphold Company values and ethics.

Job Description:
  • Support the Express StoreClerks in daily operations of the express store.
  • Perform a variety of hands on duties and ensure the clerks are focused on result oriented deliverables.
  • Train, develop and assess performance of clerks/sales associates in all aspects of the business to ensure they haveproduct knowledge and operations skills to provide a quality customer experience.
  • Train employees that each customer receives outstanding customer service by providing a welcoming helpful environment which includes greeting and acknowledging every customer, exchanging names, maintaining outstanding standards, demonstrating solid product knowledge and meeting all other components of the company's customer service guidelines.
  • Ensure appropriate merchandise stock levels, merchandise presentations, and signage is current and displayed properly.
  • Responsible for ensuring clean stores that includes fixtures, shelves, baskets, desks, tasting bar, register counters, kitchen, conference room, backroom, bathroom and floor according to company policy.
  • Document and apply adjustments on the return of damaged, breakage and spoilage, or discontinued products.
  • Review store trends and report such trends to the Director of Express Stores-CA.
  • Ensure compliance with all policies and procedures through regular store management meetings, store walk-through and audits, etc.
  • Serve as back-up to store personnel byoperating the cash register, accepting payment, making change, providing receipts, perform end of day process and daily reconciliation.
  • Adhere to company procedures for cash handling, inbound & transfer of products, invoicing, will calls & samples, and security & safety.
  • Communicate effectively with the Director of Express Stores-CA and peers.
  • Collaborate with Director of Express Stores-CA to establish clear performance goals and objectives.
  • Monitor, analyze and measure sales performance; develop and implement plans to maximize sales and meet or exceed sales goals/quotas and objectives for the region.
  • Manage computer system (Oracle) for optimum utilization and train store staff on transaction activities to improve quality store results
  • Other duties may be assigned by management.


EXPERIENCE/TRAINING/EDUCATION: A Bachelor's degree from an accredited four year college or university is preferred; or equivalent experience.
  • 5 years of retail experience and retail management preferred.
  • Must have experience in supervision, management, and training of employees.
  • Extensive cash handling experience, which requires ability to perform simple math functions, calculate discounts, percentages, and volumes.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. This position further requires the ability to write reports, business correspondence and procedure manuals. This position also requires the ability to effectively present information and respond to questions or groups of managers, customers, and employees

MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

  • Proficient in Microsoft Office (particularly Word, Excel, PowerPoint, etc.) environment.
  • Proficient in the use of Oracle.
  • Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment.
  • Excellent interpersonal, communication, and customer-service skills with emphasis on building partnerships.
  • Strong organizational and time management skills.
  • Must be highly energetic, effective at problem solving and have the ability to motivate others.
  • Must thrive in a fast paced, ever changing environment.

  • Sales Function: Knowledge of the major responsibilities, accountabilities, and organization of the sales function and sales information systems.
  • Sales Tasks & Activities: Knowledge of processes, tools, techniques and theory behind selling the organization's products or services.
  • Sales Systems: Knowledge of and ability to utilize the company's sales information systems.


Enjoy a career with us!