Job Description

 

Position Summary

 

 

The Maître D’/Hospitality Asst. Manager - is responsible for the management and execution of Hospitality and day to day experiences at Arch & Tower including but not limited to all reservations, events, and special occasions.  This position also oversees the Event and Wine Education teams at Arch & Tower while providing guidance and direction in a manner consistent with the image, style and values of Robert Mondavi and Constellation Brands.

 

Responsibilities

     * In partnership with Director of Hospitality - develop, support and manage hospitality leadership team at RMW managing the pillars of the business: hospitality operations, guest relations, culinary program execution and events

          + Lead weekly team meetings

          + Develop annual goals measured against business KPI’s

          + Manage team’s training and education strategy

             

     * Drive innovative and strategic guest programming that surprise, delight, and educate

     * Support Hospitality Operations Manager with execution of daily experiences and events

     * Serve as a partner to VC staff, delivering wine club sign-ups, revenue, and operating profit to plan.

     * Manage Wine Education staff in developing world-class educational visitor programs

     * Maintain a professional image while managing fine dining service for all meals and events in the Winery as well as off site areas

     * Manage protocol and procedures for winery events and trade including staffing (temporary and regular) logistics

     *  Manage trade, press, and consumer event logistics including functioning as the lead for the event, service, budgeting, supervising, and participating in set up and break down, chef communication, staffing, rentals, wine, decor, and agendas

     * Support all experience areas as needed by guest seating in real-time, coordinates table seating in response to reservations and walk-in requests.

     * Assure the Hospitality environments are clean, safe and always maintains the highest level of appearance

 

Minimum Qualifications:

     * At least 5 years’ experience in a high-volume special events operation with management expertise

     * Bachelor’s Degree and/or equivalent experience preferably in the area(s) of wine, food, and/or hospitality service management

     * Must have excellent attention to detail and follow-through

     * Knowledge of and passion for wine and the culinary arts as well as providing world-class guest experiences.

     * Experience with building and managing to department budgets and financial reporting

     * Must be organized and possess strong project management skills

     * Knowledge of wine and food service standards of customer service

     * Experience with educational program design

     * Intermediate to advanced PC skills including Microsoft Suite - Outlook, Word, Excel and Power Point. Experience with Property Management System software

     * WSET Level 2 or equivalent

 

Preferred Qualifications

     * TIPS certified

     * Food Service Manager certified

     * Experience in hotel or restaurant work

     * Knowledge and experience of elevated level wine and food service standards and an understanding of luxury décor and presentation

 

Physical Requirements/Work Environment

 

The employee frequently is required to sit or stand for long periods of time.  The employee is occasionally required to lift and/or move objects up to 50 pounds.  Frequent walking, including going up and down stairs and bending are required.

 

Work Environment: Working conditions at an event may require the employee to be outside for extended periods of time and/or occasionally in a kitchen with slippery floors.  Irregular shifts, nights, weekends, and long hours may be required, particularly when working an event. 

 

ASPIRA, Fine Wines & Craft Spirits is a division of Constellation Brands. Constellation Brands is a producer, creator and marketer of beer, wine & spirits brands that people love. Constellation Brands is the fastest-growing large CPG company in the U.S at retail with operations in the U.S., Mexico, New Zealand and Italy.

 

Location

Napa, California

 

Additional Locations

 

Job Type

Full time

 

Job Area

Hospitality & Retail

 

The salary range for this role is:

$69,500.00 - $102,100.00

 

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

 

Equal Opportunity

 

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

 

Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.