Job Description :

Job Title : Customer Operations - Supply Managed Replenishment Planner

Reporting to: Customer Operations Manager - Control States

About Us:

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations!

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our 'Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture!

About the Role:

• Plan, coordinate and facilitate the continuous replenishment of Diageo product from production and warehouse facilities to the control state bailment warehouses - up to 1k unique SKUs for multiple states.
• Manage bailment inventory levels (~$15-30M) to meet service targets (98% case fill)and minimize cash flow impacts including appropriate management of high stocks, slow moving product, stock shortages, obsolete, etc.
• Coordinate with internal functional teams and partners to make appropriate business trade-off decisions in support of control state business goals.
• Serve as single point of contact for the commercial team and state contacts to address questions, issues and opportunities.

Role Responsibilities:

Account/Key Stakeholder Responsibility:

• Maintain the primary relationships with key commercial and state contacts.
• Champion great service by collaboratively working across all functions.
• Ensure consistent delivery of product from the Diageo Supply sites to control states.
• Proactively address and communicate issues that might impact inventory levels.
• Establish and continuously improve business relationships with key State, Commercial and Finance; Handle appropriate communications and expectations.
• Lead weekly collaborative meetings with key contacts (commercial, brokers, state contacts, etc.) to proactively address issues/concerns and to drive efficiencies in the supply chain.
• Actively lead and support new product startups, product discontinuations, allocations.
• Drive continuous improvements in business processes via critical thinking, share standard methodologies, and ensure appropriate alignment with cross functional teams.

Responsibility:

• Responsible for the planning and management of $15M - $30M in inventory.
• Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality.
• Provide critical thinking, sound analysis and appropriate decision making to handle cost impact of trade-off recommendations across cost, service, cash and quality to arrive at the most appropriate solution for the business.
• Drive the ongoing development and refinement of processes and metrics to ensure continuous improvements and efficiencies in service, cost, cash and quality.

Key Outputs:

• Must provide critical thinking, sound analysis and appropriate decision making to support both supply planning and order management activities.
• Apply sound root-cause problem solving skills in the pursuit of solutions that address the core drivers of the issues.
• Ability to clearly summarize recommendations for management and present recommendations in a clear and concise manner.
• Develop and maintain rolling 12-month supply plan and near-term replenishment plan to drive inventory availability and service to targeted levels within bailment warehouses.
• Actively lead bailment inventories to optimize cash flow while meeting service targets.
• Maintain, monitor, and influence the results of relevant key performance indicators across service, cost and quality.
• Management of department related data within Diageo data bases (APO, ECC) accurately and timely.
• Represent Customer Operations in cross functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network.
• Support the continued development and refinement of Customer Operations processes and metrics to drive continuous improvements in service, cost, and quality

Qualifications and Experience:

• 3+ years of experience in supply planning and or customer operations roles within a fast-paced CPG company.
• Degree in supply chain, business management, or related fields.
• Experience in supply planning systems; Preferred experience with SAP.
• Demonstrate strong analytical and problem solving skills.
• Solid capabilities in MS Office Applications - particularly Excel.
• Strong written and verbal communication skills.
• Proven track record to build strong customer relationships and handle customer expectations.
• Ability to work independently and collaborate with internal and external customers across various levels of the organization.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :
Regular

Primary Location:
Stamford

Additional Locations :

Job Posting Start Date :
2025-04-07
Salary Range:

Minimum Salary:
$74175
Maximum Salary:
$123625
At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others. (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.) The salary range displayed is the salary range for the role's primary location.