Hospitality Host - Part Time
Company
O'Neill Vintners & Distillers
Location
El Paso de Robles, CA
Entry Level
Hospitality/Food Service
O’Neill Vintners & Distillers is a proud member of the B Corp Certified community and one of the fastest-growing wineries in California. With operations in Larkspur, Parlier/Reedley, and Paso Robles, CA, we were founded with a simple idea from our founder, Jeff O’Neill: that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. Our award-winning portfolio of brands delivers on our core values, meeting consumers where they are. These brands include Line 39, Harken Chardonnay, Rabble Wines, Charles Woodson’s Intercept, FitVine Wine, Robert Hall Winery, Allegro Cellars, BrandyLab, and Javelin Vodka.
SUMMARY: The Hospitality Associate will work directly with guests of the winery, providing exceptional service and best-in-class customer experience. Ability to deliver information and knowledge of wines and appropriate food pairings and provide pleasant and professional communication with guests at all times while working in a team environment in support of the growth and reputation of the winery. The ideal candidate must have an interest in wine, hospitality, and guest service. Must be available to work weekends, holidays, and special events. Position includes base hourly compensation, plus commission.
DUTIES & RESPONSIBILITIES:
- Possess a friendly, positive, and knowledgeable wine-tasting experience to all winery guests
- Ability to provide exceptional customer service, creating a fun, educational, and memorable experience for all winery guests
- Ability to learn our history and share it, while conducting tours for large groups
- Answer phone calls and emails for tasting reservations and guest service requests
- Effectively sell wine club memberships
- Assist in the kitchen as needed
- Bussing tables as needed
- Maintain a clean and orderly tasting room environment
- Ability to multi-task in a busy environment
- Provide support in the back-of-house operations, including culinary activities and operations.
- Ability to work as a team and support all team members and leaders
- Ability to adhere to companies’ 4 core standards: Trust, Ingenuity, Forward-Thinking, & Always Deliver
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must be at least 21 years of age
- Prior experience and wine knowledge are desirable
- Ability to acquire food and beverage safety training and certificate program – ServSafe
- Ability to acquire Food Handlers Card
- Ability to acquire the (RBS) Responsible Beverage Service Certificate
- Experience with computers with a POS system is desirable
- Ability to stand for extended periods of time
- Must be able to lift 45 pounds
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Stand for prolonged periods
- Perform some repetitive motion activities
- Coordinate multiple tasks simultaneously
- Lift, move, and stack boxes up to 50 lbs
WORK ENVIRONMENT:
- Work is normally performed in a tasting room/kitchen environment
O’Neill Vintners & Distillers is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.