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DTC Operations Specialist

Location
Newberg, OR
Other
Other
REX HILL Winery in Newberg, OR is seeking a Direct to Consumer (DTC) Operations Specialist. This is a versatile position, responsible for operational and administrative support of the DTC department, including Wine Club, E-commerce, Tasting Room, and our Events/Hospitality channels. Energized by the pursuit of excellence, the DTC Operations Specialist applies their technical and practical experience and strong organizational skills to understand, execute on, and improve DTC performance across channels. Ultimately, this role combines a passion for wine, hospitality, customer service, and operational acumen to build brand loyalty and achieve sales goals.

Job Responsibilities

Wine Club:
  • Collaborate with Direct Sales Operations Manager to organize and execute on all facets of Wine Club business.
  • Serve as the lead on all club member communication.
  • Oversee the Will Call process, including tracking orders, pick-up notifications, inventory reconciliations, and managing unclaimed orders.
  • Educate DTC staff on Wine club benefits, shipments, and sales initiatives, supported by the Direct Sales Operations Manager.

E-Commerce:
  • Collaborate with Direct Sales Operations Manager to achieve e-commerce sales goals via strategic sales initiatives.
  • Partner with Direct Sales Operations Manager & Marketing partners to create and implement e-commerce strategies, including email campaigns and promotions.
  • Oversee and maintain e-commerce sales systems, including sales platforms, databases, management, order and shipment processing, issue research and resolution, & inventory management.

Tasting Room:
  • Provide exceptional wine presentations and guest education, ensuring all guests receive a VIP experience.
  • Assist with Tasting Room operational and administrative tasks to meet sales goals, including order processing, POS support, event setup, and customer service.

General Operational Support:
  • Generate regular and ad hoc reports for performance tracking.
  • Serve as department point person on wine inventory management, including item set up within sales and compliance systems to ensure appropriate movement/transfer/orders of wine inventory between locations.
  • Must be able to build proficiency in additional DTC operation systems and processes, to serve as backup for other DTC operations within the organization.
  • Partner with multiple departments for efficient and effective DTC department operations.

Position Requirements
  • High school diploma or equivalent minimum requirement, associate's degree preferred.
  • Minimum of one year of administrative experience required.
  • Must be 21 years of age with a valid OLCC card.
  • Prior experience in hospitality or hosting, with a focus on wine preferred.
  • Proficiency in Point of Sale (POS) systems such as Wine Direct, D365, or Commerce7 well beyond simple guest order entry.
  • Proficiency in Microsoft Outlook and Excel required.
  • Able to stand for extended periods of time, and lift and carry up to 50 lbs. up and down stairs.
  • Ability to reliably get to and from off-site events.
  • Schedule flexibility needed for weekend, holiday, and occasional evening shifts.

Your Compensation:

$25 - $27 per hour, based on relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits of working with REX HILL and Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.
  • Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees.
  • Paid Vacation & Holidays.
  • 401(k) with Employer Match and Supplemental Contribution.
  • Employee Wine Discounts.

REX HILL is proud to be a part of Ste. Michelle Wine Estates (SMWE), a collection of distinctive wine estates located in Washington and Oregon. Our group of wineries include some of the finest wines in the world and we truly value our vineyards and the art of winemaking. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's " Equal Employment Opportunity is The Law " poster.